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Key deadlines

Conference starts:

2017-01-25

Website

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Conference Description

Overview:
How do we manage projects and customer relationships effectively? How do we understand the full scope of a customer "project"? How do we assemble the necessary resources to effectively manage a customer relationship and attendant projects? To whom do we delegate specific responsibilities and when? These are among a number of questions we discuss and about which we learn as we strive to effectively manage projects and the customers whose project we are managing.

Areas Covered in the Session:

Introduction to Project Management
What is a Project?
What is Project Management?
What skills do you need to effectively manage projects?
Why is Project Management needed?
Leading contributors to Project Success

Identifying Needs, Starting Toward Solutions
Identifying Stakeholder Needs and Expectations
Identifying Business Requirements
Performing a Systems Requirements Analysis
Performing a Human Resources Analysis
Identifying Roles and Responsibilities
Creating a Scope Document
Gaining Stakeholders Consensus and Approval

Scheduling and Teaming
Planning
Creating a Work Breakdown Structure
Performing Risk Management
Developing Effort, Time, and Cost Estimates
Creating a Project Schedule
Creating a Budget
Creating a Project Team

Management Planning and Execution
Creating a Vendor Management Plan
Creating a Resource Management Plan
Creating a Communication Plan
Creating a Quality Management Plan
Creating a Project Management Plan
Execution
Track the Project and Resolve Issues
Manage Resources

Managing Project Success and Customer Satisfaction Success
Managing Quality
Managing the Project Team
Managing Change
Case Study
Project Closure
Conducting a Customer Acceptance Meeting
Conducting a Project Review
Identifying the Lessons Learned
Compiling a Project Report

Who Will Benefit:

CEO
Senior Vice President
Vice President
Executive Director
Managing Director
Regional Vice President
Area Supervisor
Manager

Instructor:
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development.

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